Security
Seven warning signs of a payment scam
Urgency is a tactic. A genuine support conversation will not require you to surrender control of your account.
The short answer
Pause if a message demands immediate payment, asks for a password or one-time code, promises an unrealistic reward, or directs you to install remote-access software.
Check the claim independently. Open Eezpays yourself or use an organisation’s official website and phone number instead of following the link or contact details in an unexpected message.
What to remember
Never disclose a full password or one-time security code.
Open the app or type the official website address yourself.
Report suspicious activity quickly through official channels.
01
The seven warning signs
Scam messages increasingly imitate familiar brands and may appear inside a genuine-looking message thread. Spelling mistakes are no longer a dependable test. Pay more attention to what the sender wants you to do and whether the request removes your opportunity to verify it.
- Artificial urgency, threats or pressure to act immediately.
- A request for a password, PIN, full card details or one-time code.
- An unexpected link asking you to sign in, verify or pay.
- Instructions to install screen-sharing or remote-access software.
- A demand to move money to a “safe” or newly supplied account.
- An unrealistic prize, refund, investment return or reward.
- Resistance when you say you will verify through an official channel.
02
Use the pause-and-verify rule
Stop interacting with the message. Do not use its link, attachment, phone number or reply address. Open the organisation’s genuine app, type the known website address yourself, or call a number from the back of your card or the organisation’s official website.
If the caller claims to be from your bank, ending the call is reasonable. Use a different trusted route to contact the bank. A genuine employee will understand that you need to verify the conversation.
03
Protect the controls around your money
A one-time code or approval prompt is intended to authorise a specific action. Read the complete prompt and never approve an action merely because a caller tells you to. Strong authentication reduces some risks but cannot protect a payment that a person is manipulated into approving.
Use unique passwords, protect the email account connected to financial services and enable the security controls offered by your provider. Keep devices updated and avoid installing software at the direction of an unexpected caller.
04
If you clicked, replied or paid
Act promptly. Contact your bank through an official channel, explain exactly what was shared or approved, and follow its instructions. Change affected passwords from a trusted device, starting with the email account if it could be compromised. Report the suspicious message to the impersonated organisation.
Keep evidence such as the message, number, website address, transaction reference and time, but do not continue negotiating with the sender. Be cautious of a second person promising to recover lost money for an upfront fee; recovery scams often target people who have already been defrauded.
A genuine request can survive a pause. A scammer wants to remove that pause.
Questions people ask
Frequently asked questions
Will Eezpays ask for my one-time security code?
Eezpays support will not ask you to disclose your full password, PIN or one-time security code in a message or call.
Can a scam message appear in a genuine text thread?
Yes. Sender information can be manipulated, so the appearance of the thread is not enough. Verify the request independently through the official app, website or phone number.
What should I do if a caller says my money is at risk?
End the call and contact your bank using an official number. Do not move money to an account supplied by the caller or approve an unexpected authentication request.
I clicked a link but entered nothing. What now?
Close the page, do not download anything, update the device if needed and monitor the relevant accounts. If you installed software or granted permissions, seek assistance promptly.
Can someone genuinely recover scam losses for an upfront fee?
Treat unsolicited recovery offers with extreme caution. Contact your bank and the appropriate authorities directly; do not pay a stranger who promises guaranteed recovery.
Published 31 August 2026 · Last reviewed 2 September 2026
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